Return and Refund Policy

Return and Refund are permitted only under the following circumstances:

• The product is infested or has spoiled at the time of delivery.
• The packaging is torn or improperly sealed upon delivery.
• The product has expired at the time of delivery.

Exceptions / Non-Returnable Items:

• To be eligible for an return and refund, the product must be unused and returned in its original packaging along with proof of purchase.
• Perishable items or opened products are not eligible for return or exchange.
• In case of multiple item shipments, only the affected product can be returned and replaced.

Damages and Issues:

• Please inspect your order upon receipt and immediately notify us if the item is defective, damaged, or incorrect.
• We will promptly address the issue and arrange for a suitable resolution.

Refunds:

• After inspection and approval of your returned item, refunds will be processed to your original payment method.
• Processing time may vary depending on your bank or payment provider.

How to Initiate a Return:

• Please notify Omnipure within 48 hours of receiving a defective, damaged, or incorrect product by emailing support@nutri360.in.
• In your email, please include your order number, invoice image, two clear images of the outer packaging, two clear images of the damaged product, and an unboxing video showing the damage.

For any queries related to returns or refunds, please contact us at support@nutri360.in.